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Data Recovery Services 
Service levels
We offer several data recovery service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss
and reflect typical or average turnaround times. |
Standard service
Step 1 - Evaluation 24-48 hours
Step 2 - Recovery 3-5 business days |
Emergency service
Step 1 - Evaluation 6-12 hours
Step 2 - Recovery 24 hours |
Priority service
Step 1 - Evaluation 12-24 hours
Step 2 - Recovery 2-3 business days |
On-site
Step 1 - Evaluation 12 hours
Step 2 - Recovery 24 hours |
Weekend service
Step 1 - Evaluation 12-24 hours
Step 2 - Recovery 2-3 days |
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Benefits of using a Kroll Data Recovery Partner:
- Clean room and laboratory to safely open, repair and recover
data from media storage devices.
- We offer transparent pricing and commit to pre-quoted pricing in writing
to ensure the services fit every budget.
- Provide a report showing the recoverability of files prior to committing to perform the full data recovery?
- 24/7, year-round customer service.
- Free, no-obligation consultation and project management.
- Recover data from various hardware, storage devices, databases and operating systems.
- You can be assured that your data in the recovery process is in secure hands as regular employee background checks are performed.
- We have the ability to recover encrypted data or return data in an encrypted form.
The process..
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Once you have detected a hardware problem, contact us immediately by filling out our Evaluation Form or calling 845-689-9076 |
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Once the drive is received, a data recovery specialist will:
* Perform a full evaluation to determine the extent of data loss
* Provide you with a comprehensive list of files that can be recovered, the recommended recovery solution and associated timeline
* Answer any questions regarding the data recovery process that you may have |
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Once all of the associated documentation regarding the hardware has been received, our data recovery engineer will:
* Perform the data recovery procedure
* Save the recovered data to an external USB drive or other medium |
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Upon completion of the recovery, our data recovery specialist will:
* Return the original hardware and recovered data to you
* Serve as a resource to answer any post recovery questions you may have |
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