I. II. III. IV. V. Va. VI. VII. VIII.

Services / What we do Computer Warranty Policy Web Hosting Policy Service Call Policy & Fee Schedule Phone Support Policy & Fees Remote Access Policy and Fees Payment Policy Return Policy Disclaimer

 

I. What we do
• Computer Sales
• On site computer repair
• In shop computer repair
• Training / Education
• Virus Removal & Prevention
• Internet security management
• Web site design
• Web site hosting
• Search engine submission service
• Consulting
• Network installations
• Network support
• Software sales and installation
• Custom web applications
• Technical support
• Printing and design services

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II. Computer warranty policy

    Warranties that accompany the sale of any computer sold by Computer Solutions covers failure of hardware only. Any computer component that fails within its warranty period is covered by a manufacturers warranty. In some cases, it may be necessary to send the part to the manufacturer and wait for a replacement. Computer Solutions is in no way responsible for loss of time or expense while waiting for the replacement part(s). The warranty on the computer and/or parts is with the OEM (Original equipment manufacturer). Computer solutions warranty is the service of handling the replacement and installation of such parts.
Customers that have an onsite warranty will receive at no charge the service of a technician coming to the location where the system was originally installed to diagnose and replace any defective hardware within the guidelines stated above.  At the discretion of Computer Solutions, systems may be removed to our repair facility for servicing and returned.
Customers that have a 800# warranty, have an extended warranty package that provides 24/7 technical support and an onsite warranty that is by either the computer manufacturer or a 3rd party warranty company. In such cases, a wider range of support times and warranty coverage time is given, but such warranties are not performed by Computer Solutions nor do we hold any responsibility for the warranty.
    No time frame is given for when a warranty service will be carried out. Computer Solutions makes every attempt to handle warranty issues immediately to provide the best service possible to our clients. Computer Solutions is in no way responsible for lost time or any compensation due to the failure of a computer or component.
    Software is in no way covered by any warranty on any system. We can not warranty Microsoft Windows problems or problems do to any software related issues. Most computer problems are caused by the failure or incompatibility of Windows or other software. If contacted for a computer problem and it is determined that there is a software related problem, whether hardware is also defective or not, any time for reinstalling, reformatting or performing any software related issues will be billed at our normal rates.
    Failure to receive payment by due date can result in voiding or shortening of warranty period.  Failure to pay balance on any account by due date may result in warranty defaulting to manufacturers warranty and voiding of any extended Computer Solutions warranty.

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III. Web Hosting Policy

Computer Solutions makes every effort to provide the best web hosting and e-mail services possible. Whether on our servers, a co-located server or a leased space server, backups are performed by the backbone providers we use. We are not responsible for the loss of data on a website, its content or for items sent through e-mail. Computer Solutions recommends customers backup their own data by way of a FTP program to their local computers.
For customers who edit/design their own websites, we are in no way responsible for content of such sites or backup of the content.
We do not allow pornographic or illegal materials of any kind on our servers and are not responsible for the content put on a website by our customers.

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IV. Service Call Policy and Fee Schedule

Onsite service calls are defined as whenever we send a technician, trainer or consultant to a location outside of our office. We make every effort to get someone to our client’s location as quickly as possible or on an agreed upon time but make no guarantees as to exactly when we will arrive at your location.
Our onsite coverage fees vary by location. All onsite service is billed on hourly increments and rounded up to the nearest hour. Onsite fees are as follows:
 

Emergency Service: Emergency Service is any service call that a customer requests an appointment before 9am or states that it is an emergency and needs to be done with extreme urgency and requests that our schedule be changed to accommodate them first.  Emergency service will add an additional 20% to the entire labor rate, and travel time is billed hourly at the normal rate for that area for the total travel time to and from the site..

All other areas will be priced at the time of requesting a service call.

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V. Phone Support Policy and Fee Schedule

Phone support is billed at $1 per minute with a 15 minute minimum per call.
Items that are exempt from these charges are the following: 

-computer systems under warranty. (software problems are not covered under warrant but will include 10 minutes free support.)
-support for repairs for 3 business days after the repair was performed if and only if it pertains to the specific repair performed.
-customers with service contracts that include phone support.
-Email support

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    Va. Remote Access Policy and Fee Schedule (e.g. PC ANYWHERE)

    Remote access support is billed at a rate of $95 per hour. 1/2 Hour Minimum.
    Remote support is any time we connect in via modem or internet to a customers network or computer to perform
    a repair or service. 
    Items that are exempt from these charges are the following:

    -computer systems under warranty. (software problems are not covered under)
    -support for repairs for 3 business days after the repair was performed if and only if it pertains to the specific repair performed.
    -customers with service contracts that include remote access support.

   

VI.. Payment Policy

New customers of Computer Solutions are required to provide a method of payment for all future services. All customers are required to complete our application for credit card payment which will be kept on file and the listed credit card charged as each order is placed or a service is performed. Customers that wish to pay by company check are required to fill out our Credit Application, which upon approval will give Net 10 terms. We do not provide terms longer than 10 days. All open invoices that are not paid within the Net 10 period are subject to an interest rate of 15% annually, accrued monthly to the opening balance. If not paid within 45 days, a credit agency will be employed to retrieve the open balance. Any fees incurred by Computer Solutions in such a collection will added to the open balance and be the sole responsibility of the client to pay. Acceptable payment methods are Master Card, Visa, American Express and Company Check. If deemed necessary by Computer Solutions, we may require a signature or check to be issued at the time of the service call or order or before a job can be completed.
All orders must be pre-paid. For orders over $500, a 50% deposit is required and the balance is due upon completion or delivery. We are located in the county of Orange in the state of New York and collect the tax rate of 7.25% for those customers required to pay such sales tax.

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VII. Return / Refund Policy

Computer Solutions accepts the return of any defective item within 7 days for an even exchange for the same item. After that period, normal warranty procedures are required. With computer systems, normal warranty procedures are always required. Computer systems carry the manufacturer's warranty. In many cases the warranty can be handled by computer solutions.  While equipment may be under warranty, the service may not be and normal service rates may apply.
Refunds are not offered on any purchases, but may be given at the discretion of Computer Solutions.  No Refunds are given for unused time for Web Hosting, Domain Names, Backup Services, Search Engine Submission or other pre-paid services. Cancellation requires 30 days notice in writing or via email to avoid future billing.

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VIII. Disclaimer

Computer Solutions understands that our purpose is to provide you with equipment and services that you can rely on. We sell computers and components that we feel are of exceptional quality and value. We stay current by researching and staying on top of technology to provide you with sound, accurate, professional advice. Computer Solutions cannot guarantee your data or information that is stored on the equipment we sell. We cannot guarantee the technology will not become obsolete or that prices will not drop. Our commitment is to provide you with the best information, products and services we can. We cannot guarantee such items since we are resellers of products and services and not the manufacturer.

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